Telecom
Dss Telecom Analytics,Actionable Insights
Communications service providers (CSP) are facing pressure to reduce costs and maximize average revenue per user (ARPU), while ensuring an excellent customer experience. And data volumes keep growing. According to the Cisco® forecast, global mobile data traffic will grow at a compound annual growth rate (CAGR) of 78 percent to 2016, reaching 10.8 Exabyte’s per month.
Dss Telecom Analytics Five Pillars
Through role-based productivity & insights, Telecom operators can draw insight from a vast amount of business-related data and maximize the productivity of workers. Capabilities include real-time analytics, which offers rich statistical and analysis packages for data mining, discovery, and reporting for diverse information faculties-customers, and complex event processing, via capabilities of Big Data Analytics on cloud or on premise, and using Complex Event Processing technology. Differing software tools and systems that workers use daily should be seamlessly integrated to allow for continuous importing and exporting of business data from one system to another in order to complete workflows. They should also be able to perform detailed ad-hoc data analysis and other business intelligence functions on their own and without, for example, having to define a report and request their IT to provide it for them using powerful, easy-to-use tools like Dashboards, Scorecards, KPI and custom reports, and in-memory fast access information. These principles also include methods for storage and master data management of repositories to capture and enable analysis of operational and business data – located on-premise, in the cloud, or a hybrid mixture of both.
By understanding enhanced user experience, the host Telecom Company understands how participants experience the world and how technology fits into that experience. New technologies take advantage of rich user experience, intuitiveness and ease of use across a multitude of devices – from smart phones and tablets to PCs and expansive operations command centers. New programming technologies, such as Windows Presentation Foundation, Silverlight or HTML 5, are opening new possibilities for applications in the business domains that run on many form factors. Intuitive interfaces now feature rich, composite dashboards and are accessible from mobile devices. These interfaces also incorporate natural human interaction with the software allowing workers to use gestures, voice, and touch.
Collaboration allows people to work together more closely, coordinate their efforts, follow detailed business processes, and respond to events as they happen. The Telecom industry will require even-greater collaboration to account for a globalized and evolving workforce, as well as increasingly complex and mission-critical exploration and production. Communications technology is keeping pace with today’s global and on-demand collaboration – including real-time communication networks, mobility, Web conference, voice over IP (VoIP), and of course, social media. Dss Solutions Collaboration services framework support them by utilizing Microsoft technologies that may include Lync, SharePoint and Office 365.
For the framework to successfully deliver cost-effective, integrative benefits, it must enable comprehensive interoperability – both on-premise and in the cloud. As a result, features including industry standards along with published interfaces and information models are of critical importance. Connected, agile businesses require solutions that integrate the workflows of the business workers and the systems they use, their process and procedures, and the information those workers create and manage as part of their work-day across all the upstream systems they interact with.
Dss Solutions offers many partner tools and technologies to help solve the interoperability issues for our customers. Many of these tools and technologies follow open industry standards, such as Simple Object Access Protocol (SOAP), OData and Web services. Some of the technologies offer data-based integration and others offer document-based integration or a hybrid of both. Some of the tools that Dss Solutions utilized and offered by Microsoft that support a Connected Business include BizTalk Server, Windows Azure Service Bus, Windows Communication Foundation.
The framework Guiding Principles capture the need of an underlying technical infrastructure that at the foundational level enables many business processes. Principles of this infrastructure include scalable support for more users, larger models, and increased transaction volumes; securely deployed components, functionality, and information protected from unauthorized access or malicious attacks; and services that are location agnostic for anywhere deployment and which can be accessed on any device. Integration through messaging and database technology links together workflow, processes, and data optimization. Domain-specific infrastructure incorporates trade-specific infrastructure connections using unified communications to manage enterprise security. A secure, scalable, high-performance infrastructure should also take advantage of global high availability, app and data marketplaces and software as a service.
Meanwhile, CSPs are generating large volumes of data, including call detail records (CDR), network data and customer data. Companies that fully exploit this data gain a competitive edge. According to a recent survey by The Economist Intelligence Unit, companies that use data-directed decision-making enjoy a 5-6% boost in productivity. Yet 53% of companies leverage only half of their valuable data, and one-fourth of respondents noted that vast quantities of useful data go untapped. The data volumes are so high that manual analysis is impossible, and most legacy software systems can’t keep up, resulting in valuable data being discarded or ignored.
Dss Telecom Advantages and Benefites
Big Data Insights with Accuracy, Economy and Ease—At Extreme Speed
With Dss Solutions Big Data & Analytics’ high-speed, scalable big data software, CSPs can mine all their data for better decision making in less time. Dss provides an end-to-end software platform for collecting, preparing, analyzing and presenting insights from big data. Application areas include network performance monitoring, fraud detection, customer churn detection and credit risk analysis. Dss Big Data & Analytics software scales to handle terabytes of data, while using commodity hardware, avoiding the expense of dedicated in-memory appliances.
Dss TelecomAnalytics Solutions is designed to deliver complete, consistent and accurate information that telecommunication decision-makers trust to improve profitability. A comprehensive portfolio of business intelligence, advanced analytics, financial performance, predictive analytics and strategy management applications can provide Telecom executives with clear, immediate and actionable insights into current performance and enable the ability to predict future outcomes. Wireline service providers, wireless network operators and cable operators can:
- Improve asset utilization and optimize related labor costs.
- Monitor and analyze financial performance.
- Optimize customer service and call center operations.
- Analyze cross-platform advertising opportunities to create new revenue streams.
- Predict and prevent subscriber churn—while attracting new customers.
- Proactive prediction of subscriber churn risks.
- Accurate visibility into the most valuable subscriber experience factors
- Improvement and reduction of costs in respect of new subscriber acquisition with the help of newly discovered business models.
- Effective targeting of offers, campaigns and marketing.